FAQS

FREQUENTLY ASKED QUESTIONS

What materials are the heels made from, and are they strong enough? 

Our bespoke iconic flower heels are made in Titanium- a material chosen for it’s strength but also it’s weight- it’s one of the lightest metals available meaning it’s extremely strong and durable yet also functional.

What material is the Ivory/Black flower shape on the heel made of? 

This part is also made in Titanium.

 

How long does delivery take and how much will it cost? 

We only ship with UPS to guarantee a quick and secure delivery. Delivery times vary between regions however will normally be received within 4 to 7 business days. Your items will be dispatched within 48 hours of placing the order (excluding weekends and public holidays). Upon dispatch, you will receive a shipping reference to track the status of your delivery.

 

Which payment methods and currency do you accept?

We accept various different payment methods including; Visa Debit, Visa, MasterCard, American Express, PayPal, Maestro, Google Pay and Apple Pay.  We process all transactions in the localised currency selected at checkout.

 

How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

 

Which size should I order if I am between sizes?

Kerrie Luft shoes fit true to size. However, due to Italian sizing, our shoes may run slightly narrow in comparison to shoes made in other countries (where they tend to use slightly wider fitting formas) so if you are between sizes, we recommend selecting one size up. If you would like further help with sizing, please email our fit experts at info@kerrieluft.com.